FAQ






1. Why can't I select photos from TouchAppCreator ?

Since new iOS API (over 4.0) needs permission to access your photo library, it will prompt location warnings when TouchAppCreator is trying to enumerate the photo albums in photo library.

Please turn on Location Services and accept location warnings dialog box when it prompts. You can refer to http://support.apple.com/kb/HT1975.


If you accidentally denied the location warning, you can reset it by using Settings app. You can choose "General", then "Reset", and tap "Reset Location Warnings" finally.

 


2. After I synchronize photos to Photo Library (default photos app), why can't I see new photos in photo selector ?

When you have opened TouchAppCreator already (exists in multi-tasking bar), photo selector may not get the updates. Please restart TouchAppCreator app in multi-tasking bar by double tapping home screen.

3. Why can't I connect to your FTP server ?

The common problem is the path which must be full path. And username, password, or path should be case-sensitive. You can try to use browser to connect to your ftp server (type ftp://<FTP Server>) to browse folders to identify the full path in location bar. If you still cannot connect to your FTP server, please email us and we will provide FTP Server for your testing.


4. How can I select the previously created apps ?

By default, the most recently created app will be shown when TouchAppCreator is launched. You can tap "Apps" button at the top left corner to select another app from app list.

5. How can I import videos from Desktop ?

You can import videos to default photos app via iTunes (check "include videos" option). Only MP4 and M4V videos can be imported. AVI videos can be converted to M4V videos using QuickTime Player. Here are the steps:
  • Use QuickTime Player to open video. There is an action icon on the player control (next to enlarge screen icon), tap this icon, select "iTunes", there is a dialog saying "Save your movie to iTunes", then select iPhone & iPod.
  • After a while, there is a new file in iTunes' movies. 
  • Drag this file to a folder, say "test_video". Until now, iTunes converted it to iPhone's video version. 
  • Select your device in iTunes, choose "Photos", then choose selected folders and check "Include Videos" 
  • Select "test_video", then sync. 
  • It will appear in default photos app after synchronization is completed. 
  • Finally, you can add this video to TouchAppCreator.

6. How can I import text, images, videos, audios from Dropbox ?

  • In your app, tap into one of the pages. 
  • In element list for page, tap "+" button. 
  • Select "Files From Dropbox" option in "Add Element" view. 
  • Tap "Link" button to login Dropbox. 
  • After login, you can start browsing folders in your Dropbox account. 
  • Tap top black button to select folder that containing the files that you want to import. 
  • Only videos (mp4), images (jpg, png), audio (mp3, m4a), text (txt) are supported.

7. I have bought new iPad / iPhone, how do I migrate my content from old iPad / iPhone to new iPad / iPhone ?

Please refer to Content Migration Between Devices (http://gettouchappcreator.blogspot.com/2014/03/content-migration-between-devices.html)